Return & Exchange Policy

Thank you for shopping with aosuonazo. We want you to be satisfied with your purchase. If you are not fully satisfied with your item, please review our return and exchange policy below.

1. Return and Exchange Window

Customers may request a return or exchange within 14 calendar days of receiving the order.

Once a return or exchange request is approved, the return package must be postmarked within 14 calendar days from the approval date. Returns sent after this period may not be accepted.

1. How to Start a Return or Exchange

To start a return or exchange, please contact us at service@aosuonazo.com with your order number, reason for return, and photos if the item is damaged, defective, or incorrect.

Please do not send items back without contacting us first. Returns sent without prior approval may not be accepted.

Please do not return items to the address shown on the original package, as it may be a carrier transit warehouse and not our return facility. We will provide the correct return instructions after your request is approved.

1. Return and Exchange Conditions

To be eligible for a return or exchange, items must be:

Unworn, unused, unwashed, and undamaged.

In their original condition and packaging.

Returned with all original tags, labels, and accessories attached.

Free from visible signs of use, including makeup, perfume, deodorant, dust, dirt, pet hair, stains, or other marks.

Items that do not meet these conditions may not be accepted for return or exchange.

1. Non-Returnable Items

For hygiene and safety reasons, the following items are not eligible for return or exchange unless they are defective, damaged, or incorrect:

Cosmetics and beauty products once opened or used.

Earrings.

Undergarments.

Beauty tools and hair tools once opened or used.

Swimwear without the original hygiene seal intact.

Gift cards.

Items clearly marked as “Final Sale” on the product page before purchase.

Clearance or final sale items are not eligible for return or exchange unless the item is defective, damaged, or incorrect.

1. Damaged, Defective, or Incorrect Items

Please inspect your order after delivery. If you receive a damaged, defective, or incorrect item, please contact us at service@aosuonazo.com within 72 hours of receiving the package.

Please include your order number and clear photos or videos of the issue so that we can help resolve it as quickly as possible.

If the issue is caused by our error, we will provide a replacement, exchange, or refund according to the situation.

1. Return Shipping Costs

For customer-initiated returns, including returns due to size, color preference, change of mind, or ordering the wrong item, the customer is responsible for return shipping costs.

If the return is due to our error, such as a damaged, defective, or incorrect item, we will provide return instructions and cover the return shipping cost where applicable.

We recommend using a trackable shipping service. aosuonazo is not responsible for return packages that are lost or damaged during return shipping arranged by the customer.

1. Order Cancellation

Orders may be canceled before they are processed or shipped.

Once an order has been packed or shipped, it can no longer be canceled. If the order has already shipped, you may request a return after receiving the package, subject to this return policy.

1. Refunds

After we receive and inspect your returned item, we will notify you whether your refund has been approved.

Approved refunds will be issued to the original payment method within 7–12 business days. Your bank or credit card provider may need additional time to process and post the refund.

Original shipping fees are non-refundable unless the return is due to our error.

1. Exchanges

If you would like to exchange an item for a different size or color, please contact us at service@aosuonazo.com within 14 calendar days of receiving your order.

Exchanges are subject to product availability. If the requested replacement item is unavailable, we may offer a refund or another solution.

1. Customs, Duties, and Delivery Issues

Customers are responsible for providing a complete and accurate shipping address.

If a package cannot be delivered due to an incorrect address provided by the customer, failed delivery attempts, refusal to accept the package, or unpaid customs duties or taxes, the customer may be responsible for any related costs.

Customs duties, taxes, and import fees are the responsibility of the customer unless otherwise stated at checkout.

1. Abuse of Return Policy

We reserve the right to refuse returns or exchanges if we identify misuse of our return policy, including excessive returns, returning used or damaged items, or returning items that were not purchased from aosuonazo.

1. Contact Us

If you have any questions about returns, exchanges, or refunds, please contact us at:

service@aosuonazo.com